The Legal Stuff
Privacy Policy
At Scent by Callie, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website or make a purchase from us.
Information Collection
We collect personal information you voluntarily provide to us, including name, email address, shipping and billing addresses, payment information, and communication preferences. We may also collect information automatically when you visit our website, such as IP address, browser type, and device information.
Information Usage
We use your personal information to process and fulfill your orders, communicate with you about your purchases, improve our products and services, and personalize your shopping experience. We may also use your information to send you marketing communications and promotions, with your consent.
Information Sharing
We may share your personal information with third-party service providers who assist us in operating our website, conducting our business, or servicing you. We may also share your information when required by law or to protect our rights.
Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Your Rights
You have the right to access, correct, update, or delete your personal information. You may also opt out of receiving marketing communications from us at any time.
Welcome to Scent by Callie. These Terms of Service outline the rules and regulations for the use of our website.
Website Access
By accessing this website, you agree to these Terms of Service. If you disagree with any part of these terms, please do not use our website.
All content on this website, including text, images, logos, and trademarks, is the property of Scent by Callie and protected by copyright laws. You may not reproduce, distribute, or use any content from this website without our prior written permission.
Product Information
We strive to provide accurate and up-to-date product information on our website. However, we do not warrant that the product descriptions, prices, or availability are always accurate, complete, or current.
Purchases
By placing an order on our website, you agree to provide accurate and complete information. We reserve the right to refuse or cancel any order for any reason, including if the product is no longer available or if there are errors in the product information.
Links to Third-Party Websites
Our website may contain links to third-party websites that are not owned or operated by us. We are not responsible for the content or privacy practices of these websites. We encourage you to review the terms and privacy policies of any third-party websites you visit.
Limitation of Liability
In no event shall Scent by Callie, its directors, officers, employees, or affiliates be liable for any indirect, incidental, special, or consequential damages arising out of or in any way connected with your use of this website or the products purchased from us.
Changes to Terms of Service
We reserve the right to modify or replace these Terms of Service at any time. Any changes will be effective immediately upon posting on this page. Your continued use of the website after any such changes constitutes acceptance of the new Terms of Service.
Order Processing
Orders are typically processed and shipped within 1-3 business days after payment is received. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Methods
We offer standard shipping for all orders, with delivery times varying depending on your location. Expedited shipping options may be available for an additional fee.
Shipping Rates
Shipping rates are calculated based on the weight of your order and your shipping address. You will be able to view the shipping cost during the checkout process before completing your purchase.
Shipping Restrictions
We currently only ship orders within the UK. We do not ship to PO boxes or APO/FPO addresses.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment.
Shipping Delays
While we make every effort to ensure timely delivery of your order, please note that shipping delays may occur due to factors beyond our control, such as weather conditions or carrier issues. We appreciate your patience in such situations.
Lost or Damaged Shipments
In the event that your order is lost or damaged during shipping, please contact us immediately. We will work with the shipping carrier to resolve the issue and ensure that you receive a replacement or refund.
International Shipping
For international orders, please note that you may be subject to customs duties and taxes upon delivery. These fees are determined by your country's customs office and are the responsibility of the recipient.
Contact Us
If you have any questions or concerns about any of our policies outlined above please don't hesitate contact us at sales@scentbycallie.co.uk.
These policies are effective as of 15/07/2024 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.